Customer Service

Customer Support for the United States
Our Commitment

You count on your gear not to fail, and we pride ourselves on providing products that meet – and surpass – your expectations. Our unwavering commitment to excellence begins by listening to you.

Your ideas and our passion for innovation bring our break-through products to life. And when you have questions or need assistance, we're here to help. Our commitment to quality and innovation is equaled by our commitment to you, our customers.

Contact Us

• For online order support, product questions or website support, please contact us by clicking here  
• For warranty issues please see our warranty page
• International visitors please see our list of corporate addresses

Telephone, Postal Mail, Fax, or Email Orders

This store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or Fax.

If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.

Shipping and Handling Charges

When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping, and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges. JOBY US uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below. Please see your shopping cart for an estimate of the exact shipping charges pertaining to your order. Manfrotto US only ships within the United States. This service is available on all orders placed before 12pm est. Monday to Thursday for delivery the next two working days. All orders placed after 12pm est. will be processed the next working day. This excludes public and bank holidays

This service is available on all orders placed before 12pm est. Monday to Thursday for delivery the next working day. All orders placed after 12pm est. will be processed the next working day. This excludes public and bank holidays.

• Standard Delivery* $8.00
• Two day Delivery $19.99
• Overnight Delivery $59.90
  *This service is available on all orders for delivery within 3-7 working days.

Please note orders cannot be shipped to P.O. Boxes or military bases.

Place Orders and Pay Online

Videndum.accepts payment by Credit cards (MasterCard, VISA, American Express, Discover) + KLARNA (Pay over time).

Videndum.does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

VAT

Product prices include VAT. The VAT amount charged will be shown on the packing list included with the product shipment.

Currency, Payments and Transactions

• All orders and payments are made in US Dollar.
• Payments will appear on your credit card statement as SPN*Joby

U.S. eCommerce Returns Policy

At JOBY we take pride in our quality products and services and we value our relationship with you. If at any time you feel our products do not meet your needs please return the item by following our eCommerce return policy within the applicable 30 day period. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at on our returns page.

Important Things to Know

• All products are covered by the manufacturer's warranty against defects.
• Your order may be shipped in separate boxes, and they may be delivered at separate times.