How to process a return
If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product, to return a product you need to obtain a Return Authorization number (RMA).
Kibo Commerce, our order processing and consumer support partner, will take care.
- Log into your KIBO account
- KIBO email you instructions for returning your product, including “RMA” number (Return request #Number)
- Ship your unused product, (if possible in its original packaging), to the address identified in our email (“Shipping Label”) and don’t forget to note the Kibo Returns “RMA” number on the package you ship back.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.