Where is my order?

Once you have placed your order, you can easily track its progress from your shipping confirmation email. As soon as your package is shipped, we will send you an email containing a tracking link. You can use this link at any time to check the status of your shipment. If you have created an account, you can also view the order status in the 'My Orders' section.

In case you haven't received a confirmation email for your order, it's possible that your order has not been confirmed yet. To troubleshoot this issue, please consider the following possibilities:

Payment Issue: If you encountered any problems with payment during the order placement, please refer to our FAQ section on 'My payment was declined, what should I do?' for assistance.

Product Availability: It's also possible that the product(s) you ordered are currently out of stock or discontinued. To verify the availability of the product or explore alternative options, please contact our customer care team. You can reach them by visiting here.

If you have received the confirmation email but have not received the product yet, please check the status of your shipment using the tracking details provided in the email. Additionally, please ensure that the delivery address provided is correct. If you need to redirect your order to a different address, please refer to our specific FAQ on this topic: 'Can I have my order redirected to a different address?'.