My payment was declined, what should I do?
If your payment has been declined, we apologize for the inconvenience. Unfortunately, we are unable to reinstate an order once the payment has been declined. To ensure a successful payment and place a new order, we recommend following these steps:
- Verify Card Details: Double-check the accuracy of the card information you entered, including the card number, expiry date, and billing address. Ensure that all details are correct and up to date.
- Enter Security Code Correctly: Make sure you accurately enter the three-digit security code found on the back of your card. Take care to input it without any errors.
- Contact Card Issuer or Bank: Sometimes, a payment may be declined by your card issuer or bank for various reasons. We recommend reaching out to them directly to inquire about the specific reason for the declined payment. They can provide insights and help resolve any issues related to your card or account.
- Try an Alternative Card: If you have access to another valid payment card, you can attempt to place your order using that card instead.
By taking these steps, you can increase the chances of a successful payment and complete your order. Should you continue to experience difficulties with the payment process, please don't hesitate to contact our Customer Care team for further assistance.