Customer Service

Customer Service is our Priority

Customer Support for the United Kingdom
Our Commitment

You count on your gear not to fail, and we pride ourselves on providing products that meet – and surpass – your expectations. Our unwavering commitment to excellence begins by listening to you.

Your ideas and our passion for innovation bring our break-through products to life. And when you have questions or need assistance, we're here to help. Our commitment to quality and innovation is equaled by our commitment to you, our customers.

Contact Us

  • For online order support, please email us at imaging.uk@videndum.com  or contact at +44 (0) 1530 566090 (Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm)
  • For warranty issues please see our warranty page
  • International visitors please see our list of corporate addresses

Currency, Payments and Transactions

  • All orders and payments are made in British Pounds.
  • Payments will appear on your credit card statement as SPN*Joby

Shipping Information

The order tracking number will be in your shipping confirmation email. For order tracking click here.

Orders placed before 1:00 p.m. (GMT) will be shipped same day. All orders placed after this time will ship the following day. Next Day Delivery is available only on orders placed Monday through Thursday. Orders placed on weekends and/or recognised U.K. national holidays will be processed the next business day.
Please note orders cannot be shipped to P.O. Boxes.

U.K. eCommerce Returns Policy

At Joby we take pride in our quality products and services and we value our relationship with you. If at any time you feel our products do not meet your needs please return the item by following our eCommerce return policy within the applicable 30 day period. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at on our returns page .

Important Things to Know

  • All products are covered by the manufacturer's warranty against defects.
  • Your order may be shipped in separate boxes, and they may be delivered at separate times.