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Warranty

Here at JOBY, we take customer service seriously. The way we see it, we're nothing without our customers, so it's important to us to take good care of them.  The bottom line is that we feel it's our job to make you happy, and we'll do almost anything to make sure you are.  That said, our lawyers have to do their job, too, so they've written up some warranty info in "lawyer-speak" for our products.

What Does This Limited Consumer Warranty Cover?
This limited consumer warranty covers any defects in material or workmanship in the new JOBY product accompanied by this warranty statement. This warranty does not affect or modify any warranty provided by the JOBY dealers nor does it affect any additional rights you may have under the laws of your jurisdiction.

How Long Does The Coverage Last?
Starting from March 1st 2018, all JOBY products purchases from our authorised dealers with an official invoice, can enjoy a 2 year of warranty with us.

What Does This Warranty Not Cover?
This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use. 

Also, this warranty excludes all claims to any incidental or consequential loss to personal property. Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.
 

 

How to Place a Warranty Claim?
We have authorized "Supply Consultant Ltd." as our Service Centre in Hong Kong (starting from March 1st 2018) to provide after sales service.

In order to save your valuable time, we recommend our customers call our service centre for remote diagnosis prior to a visit to our service centre.

Supply Consultants Limited
Unit P,9/F, Block 3 Camel Paint Bldg.
60 Hoi Yuen Road, Kwun Tong,
Kowloon, Hong Kong.
Tel:(852)2341 0280
Fax: (852)2357 4382
Email:enquiry@hkscl.com.hk
Website:www.hkscl.com.hk
Office hours:
Monday - Friday: 9:30am-12:30pm, 1:30pm to 5:30pm

What Will JOBY Do?
After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your Lowepro product. If your product is no longer available, we will replace it with a similar product of equal value.

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