FREE Standard Shipping!

here to help
customer service

Frequently asked questions

BUYING ONLINE IS SIMPLE AND EASY

  • How do I purchase a JOBY product?
    For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Where to Buy" locator.
  • Who’s KIBO?
    JOBY uses a company called KIBO to process order payments placed at JOBY.com. KIBO is the order-processing partner of more than 800 branded manufacturers and large retailers. KIBO handles order related communications and customer service for consumers on behalf of the brands and retailers that they represent.
    KIBO process the payments of our order placed on our website and passes them to JOBY or JOBY retailers who will ship your order to you.
    You order may be fulfilled directly by us or by an authorized JOBY fulfilling partner.
  • What are your hours of operation?
    We are here for you each and every business day, Monday through Friday 8:30AM to 5:00PM.
  • How can I contact you for customer support?
    For questions related to placed orders you can contact KIBO, our order processing partner, at 877-412-7467.
    For product questions or website Support contact JOBY at 800.800.5693
    Questions? Concerns? Ideas? Please email us at info@joby.com.
  • Where can I find some help to buy the product that fits my need?
    We provide product guides & advice from our experts for all our products on JOBY.com.
  • How do I redeem a promo code?
    If you have a promo code, you can use it at the checkout, in the promo box placed on the lower half of the page.
  • Can I place order on phone or via email?
    We do not accept orders via telephone or email.

MY ACCOUNT

  • Do I need an account to place orders at JOBY.com?
    You do not need to register to place orders; you can check out as a guest.
  • Should I create an account on the JOBY website?
    You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
    Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.
  • What do I do if I have forgotten my password?
    If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.
  • Can I see my order history on JOBY.com?
    You must have a registered account to see your order history.
    It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.
  • Is my personal information secure?
    Please be assured that your personal information is kept private.
    For further details, please visit our Privacy Policy;

PAYMENTS

SHIPMENT & DELIVERY

2-5 Business Days – FREE
2 Day Delivery - $19.99
Overnight Delivery - $24.99
*working days

RETURNS & REFUNDS

If you are not happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).
Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.

  • How do I return a product?
    It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA). Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.
  • What’s the return policy?
    If you have already received the product, you must return the product as soon as possible to the address provided by KIBO, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.
    If the KIBO Supplier does not receive the product back, we may arrange for collection of the product from your delivery address at your cost.

WARRANTY INQUIRIES

All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

  • What is JOBY’s standard warranty terms & conditions?
    Our JOBY warranty lasts one (1) year for all JOBY Products. We have an extended two (2) year warranty for the Pro Sling Strap, UltraFit Sling Strap for Men, UltraFit Sling Strap for Women, UltraFit Hand Strap, and 3-Way Camera Strap. For complete product warranty information please visit our warranty page.
  • What Do You Have To Do to Place a Warranty Claim?
    You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. JOBY will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service, please contact the warranty team via email at info@JOBY.com.

Other information







Capture.Share.

Our Brands