客户服务

客户支持
我们的承诺

您一定期望装备不会令您失望，我们为提供符合甚至超越期望的产品而自豪。我们坚定不移的追求卓越始于倾听您的声音。

您的想法和我们对创新的热情，使我们的突破性产品得以诞生。当您有问题或需要帮助时，我们就在这里。我们对质量和创新的承诺与我们对您的承诺是一致的。

联系我们

• 产品问题或网站支持，请发邮件至：imaging.cn@videndum.com或拨打服务热线400 820 8939, 根据语音提示拨键选择对应服务内容。未泰克影像（上海）有限公司人员将根据产品状况提供相应的保修、维护服务。电话接听时间，工作日周一到周五，上午九点至下午五点。
• 保修问题请查看保修政策页面

Currency, Payments and Transactions

• All orders and payments are made in British Pounds.
• Payments will appear on your credit card statement as SPN*Joby

Shipping Information

The order tracking number will be in your shipping confirmation email. For order tracking click here.

Orders placed before 1:00 p.m. (GMT) will be shipped same day. All orders placed after this time will ship the following day. Next Day Delivery is available only on orders placed Monday through Thursday. Orders placed on weekends and/or recognised U.K. national holidays will be processed the next business day.
Please note orders cannot be shipped to P.O. Boxes.

U.K. eCommerce Returns Policy

At Joby we take pride in our quality products and services and we value our relationship with you. If at any time you feel our products do not meet your needs please return the item by following our eCommerce return policy within the applicable 30 day period. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at on our returns page .

Important Things to Know

• All products are covered by the manufacturer's warranty against defects.
• Your order may be shipped in separate boxes, and they may be delivered at separate times.