Customer Support

Our Commitment

You count on your gear not to fail, and we pride ourselves on providing products that meet – and surpass – your expectations. Our unwavering commitment to excellence begins by listening to you.

Your ideas and our passion for innovation bring our break-through products to life. And when you have questions or need assistance, we're here to help.  Our commitment to quality and innovation is equaled by our commitment to you, our customers.

Contact Us

  • For order support contact KIBO at 877.412.7467
  • For product questions or website Support contact JOBY at 800.800.5693
    (Mon. – Fri. 8:00 AM - 5:00 PM PST)
  • Questions? Concerns? Ideas? Please email us at
  • International Visitors please see our list of Corporate Addresses

Currency, Payments and Transactions

  • All orders and payments are made in Canadian Dollar.
  • Payments will appear on your credit card statement as SPN*JOBYCA

Shipping Information

Holiday Closure Notice:
Shipping and Customer Service close Friday, December 22nd at 2pm and remain closed until Wednesday, 12/27. Orders from 12/23-12/26 will not ship until Wednesday, 12/27.
While we'll do our best, orders placed after Dec 15th may not arrive in time for delivery on the 25th.

Order fulfillment is through KIBO. Click Here for more information about KIBO. P.O. boxes are not accepted in Shipping addresses. The order tracking number will be in your shipping confirmation email. For order tracking click here

Orders placed before 12:00 p.m. Eastern Standard Time (EST) will be shipped same day. All orders placed after this time will ship the following day. Expedited shipping is available only on orders placed Monday through Friday. Orders placed on weekends and/or recognized U.S. national holidays will be processed the next business day.
Please note orders cannot be shipped to P.O. Boxes or military bases.

International Orders & Shipping

Where can I buy JOBY products internationally?
For shipments to the United States, please visit our US store.
For other countries, please use our list of International Distributors to find a local vendor.

*JOBY Canada ships to Canada only.

eCommerce Returns Policy

At JOBY we take pride in our quality products and services and we value our relationship with you. If at any time you feel our products do not meet your needs please return the item by following our eCommerce return policy within the applicable 30 day period. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at on our returns page.

JOBY does not refund shipping costs on returned orders. If you have specific needs or questions please contact

Important Things to Know

  • All products are covered by the manufacturer's warranty against defects.
  • Your order may be shipped in separate boxes, and they may be delivered at separate times.


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