Videndum Warranty Terms and Conditions (WT&C)
1. General
1.1 Thank you for purchasing a Videndum Media Solutions (“Videndum”) product (“Product”).
1.2 All Videndum Products are covered by a full manufacturer's warranty as fully described below. This warranty does not limit any available consumer statutory rights.
1.3 This Warranty protects against defects in material or workmanship for the Warranty Period (defined below).
1.4 The duration of any available statutory warranty varies according to jurisdiction. However, as we are certain that the quality of your Videndum Product will exceed your expectations, we offer additional limited warranty extensions on some of our products to original purchasers.
1.5 This WT&C applies to Products purchased on and after 1 August 2021. In the event of conflict between the WT&C and any warranty documentation included in Videndum product packaging, the documentation bearing the latest date shall apply.
1.6 Videndum warrants that its Products have been manufactured, tested and inspected by our Quality Control teams.
1.7 For the purposes of this WT&C:
1.7.1 “Customer “means the individual who originally purchased a Videndum Product.
1.8 There are two levels of Warranty:
1.8.1 A first level of Warranty is the "Standard Warranty". This is what may be required by law in the country in which Videndum Products are sold. It is valid from the date of first purchase, as evidenced by the sales receipt (“Original Purchase Date”).
1.8.2 A possible second level of Warranty is the "Extended Warranty". This may be offered by Videndum as a limited extension to the Standard Warranty under certain circumstances and subject to certain limitations, as per Article 2.6 and 3.1, 3.2.
1.9 Unless otherwise required by the law of the jurisdiction where the Product has been purchased, these Warranties are given to the original purchaser of the goods only and cannot be assigned, except with the prior written agreement of Videndum.
2. Warranties Types
2.1 Standard Warranty
2.1.1 The coverage, application, exclusions and relevant terms of the Standard Warranty are the ones provided by the applicable law (statute) in the jurisdiction where the Product was purchased.
2.1.2 In the event that there is no applicable law requiring any warranty or where Videndum has agreed to provide an Extended Warranty, then Videndum warrants its Products to be free from defects in material and/or workmanship under normal use for the period(s) of time and under the conditions set forth below in 2.3.
2.1.3 Videndum warrants the Product you bought against latent defects for two years from the date of original purchase. However, your Country’s applicable laws may provide you with additional warranty rights that we will honour, so we recommend purchasers to learn more.
2.2 Extended Warranty
2.2.1 In addition to the Standard Warranty, Videndum provides, on certain eligible products, an extended warranty period, free of charge, (hereinafter “Extended Warranty"). Extended Warranty is not available for Electronic Devices.
2.2.2 The Extended Warranty starts from the Original Purchase Date, provided that the following conditions are satisfied:
a) the extended Warranty applies on certain eligible products as per article 2.4, 2.5, 2.9; and
b) the Product is purchased from a “Dealer” or from Videndum itself through Videndum website; and if
c) the Customer has duly registered the Product through Videndum website within 60 days from Original Purchase Date, as per Article 2.4.
2.3 Under the Extended Warranty, Videndum warrants its Products to be free from defects in material and/or workmanship under normal use for the period(s) of time and under the conditions detailed on Videndum website and which may be reviewed during and after registration of the Product.
2.4 Videndum offers a variety of products, under different categories of accessories for image capture. Each product category may be offered with a different Extended Warranty. The Extended Warranty applies only to the eligible products and only where the product has been validly registered. Check your Product code on the website. By registering online for the Extended Warranty, you shall be deemed to have agreed to and accepted the following terms and conditions of warranty, any terms and conditions contained on the website in regards the Extended Warranty and Videndum's privacy policy. If you want to register your Product to validate your Extended Warranty:
· If you purchased a product from our website, you will receive an email from us containing a link to register your product.
· If you purchased a Product from a Dealer or other websites, register your product at the following link: https://warranty.videndummediasolutions.com/product/search
2.5 Please ensure that you keep your receipt as proof of purchase for the warranty to be valid: you will need to send us your receipt when you service or repair your product under warranty. For further information on the Extended Warranty terms and conditions please visit our website to check if your Product qualifies for the extended warranty and for full WT&C.
2.6 In accepting the Extended Warranty, you agree that the terms and conditions, as described by this WT&C and any terms and conditions detailed on the registration website, comprise the entire agreement between you and Videndum. This relates to the extension of Videndum's liability as the manufacturer, under the governing law of the country, state or region where the product was sold. No other express or implied warranties are or will be given by Videndum, as the manufacturer or seller, to the Customer.
3. Exclusions
3.1 The Warranties, both Standard and Extended, described by this WT&C are subject to the following limitations and exclusions. Defects, faults, damage, or any malfunctions caused in whole or in part by the following will NOT be covered:
· defects (also aesthetics), malfunctions and faults (hereinafter simply “faults”) caused by improper use of product, negligence, inadequate or improper maintenance and care, overloading, handling, use contrary to recommendations or instructions accompanying the product;
· defects caused by corrosive environments, environments containing airborne contaminants (silicone, aluminium oxide, etc.), or excessive thermal shock;
· faults occurring during modification or as a result of a repair by the end user or an unauthorised (by Videndum) third party;
· faults due to wear and tear (for example components in contact with support surfaces such as wheels, feet, tips, ...; sliding parts; batteries; connectors and connection cables; ...);
· faults as to components that constitute consumables; (for example non-rechargeable batteries, lubricants,);
· faults caused by the use of accessories or parts not approved by Videndum or non-compatible;
· faults resulting from shipment of the Product to Videndum for service;
· faults resulting from the use of the Product other than that for which it was designed;
· any installation or operation of the Products other than in compliance with applicable building, mechanical, plumbing and electrical codes.
3.2 This warranty is voided if the product number or the serial number on the Product has been altered, defaced, removed or is illegible.
3.3 Videndum will under no circumstances be liable for any special, incidental or consequential damages, including, but not limited to personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Videndum has been advised of the possibility of such damages.
4. Data/Customer Items Left in Product
4.1 Videndum accepts no responsibility for the “Consumer” Data or any other storage media or property belonging to the Consumer that is not removed from the Product before its return for repair. For the avoidance of doubt, this Warranty does not cover any third-party hardware or software, which may be sold or packaged with the Videndum product. You are responsible for backing up the software or data (if any) stored in the Product. Videndum shall not be responsible for the loss of any data howsoever caused.
5. How to claim
5.1 For warranty service on covered defects during the warranty period, CONTACT CLIENT SERVICE/ DISTRIBUTOR’S SERVICE CENTRE for your country and follow the instructions or advice given. Claims made under this Warranty must be made in writing, by mail or e-mail giving full Product details. This includes providing a valid, legal proof of purchase (original invoice or sales receipt) indicating the date of purchase, reseller name, model name or product number. Videndum will then issue a return authorisation number and provide the address of the DISTRIBUTOR SERVICE CENTRE to return the Product.
5.2 The Product under warranty must be sent by postage and include the dated sales receipt as proof of purchase. If you upload a valid Proof of Purchase during the registration process, you do not need to include the receipt. If Videndum determines that any Product is not covered by Limited Warranty or Extended Warranty, you must pay all parts, shipping for the repair or return of such Product.
5.3 To obtain the Warranty Service, the Customer must return the product or the defective part(s), carefully packed and with the required proof of purchase to your local distribution’s service centre.
6. Videndum’s Obligations
6.1 If a Product or any part thereof fails due to a manufacturing or workmanship defect, during the Warranty Period (Standard and provided that your registration for Extended Warranty in compliance with Article 2.2 - 2.6, Videndum shall alternatively:
· repair; or
· send spare parts under warranty; or
· issue a replacement FREE OF CHARGE within a reasonable period of time.
If the product has been superseded, replacement will be made with a current model of the same quality and equivalent function. Only original, unaltered and unmodified items and workmanship are covered. Unforeseen situations will be assessed on a case-by-case basis by Videndum.
7. Warranty Repairs
7.1 Repairs carried out under this WT&C must be carried out by a DISTRIBUTOR’S SERVICE CENTRE.
7.2 No reimbursement or any further warranty will be provided for repairs carried out by a non‐Videndum Authorised Service Centre.
8. Limitation of liability
8.1 To the maximum extent permitted by applicable national laws, this Warranty will be the SOLE AND EXCLUSIVE remedy against Videndum.
8.2 Videndum shall be NOT liable for any direct, indirect, special, consequential or punitive damages, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Videndum has been advised of the possibility of such damages.
8.3 The foregoing limitation shall apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts or omissions.
8.4 To the maximum extent permitted by applicable national laws, ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY WHICH, FOR THE WARRANTY CONTAINED HEREIN, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THIS INCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8.5 Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
9. Technical Standard
9.1 The Product is not considered to be defective in terms of material nor workmanship, by reason that it might require modification, in order to conform to applicable national or local technical or safety standards and/or network settings in force in any country, other than the one for which the product was originally designed and manufactured as indicated on the Product, the original packaging and/or the original product manual.
9.2 These Warranties will not cover, and no reimbursement will be provided for, such modification, nor any damage, which may arise as a result.
Rev. No 1 07/2021